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The CAI is the recognised body for the aerial and satellite industry. The CAI is committed to raising Standards within the industry and whilst the criteria for membership is extremely high, the consumer is assured of a quality installation at a fair price.

One of the many membership requirements is that any installing member company will agree to the examination and test of any equipment manufactured or supplied, the inspection of any installation or investigation into conduct which could have a detrimental effect on the reputation of the CAI or its Members.

CAI Members only employ qualified personnel whose work is monitored by an Inspector.

The CAI Double Guarantee


By using the services of a CAI Member your new installation will be guaranteed.

This means that:

  • Your installation is guaranteed by our Member.  In addition, we guarantee all single household installations for the first year*.  In the unlikely event that our Member does not honour their guarantee during the first 12 months, contact us and we will!
  • All CAI members have full insurance cover for any accidental damage to your property.

 *Our guarantee covers the first £500 of any one claim relating to defective workmanship, materials or installation, but does not covers any consequential damage or loss caused to persons or property.


retra is the UK's leading trade association for independent electrical retailers and servicing organisations.

Formed in 1942, we represent more than 1,400 members, operating from over 2,300 outlets in
the UK today.

Our members include electrical retailers, service engineers, custom installers, computer stores and electronic music shops.

Supporting members

We provide our members with a range of benefits, industry information and legal advice. We also represent their interests at a national level – maintaining a dialogue with manufacturers, Government and other key organisations.

Supporting the public

retra retailers pride themselves in providing excellent customer service. By joining retra, they sign up to a code of practice that governs their day-to day dealings with consumers. If you value good service and the peace of mind it brings, our dealer search will help you find your local retra retailer.


CIH Euronics is the UK’s largest buying group for independent retailers, consisting of almost 700 retailers with over 1,000 outlets.